Where does the water go?
Cooling pulls moisture out of the air - several litres on a humid day. It runs through a small pipe to an outside drain or gully, or to a quiet pump where gravity can't do the job.
Will it blow cold air straight at me?
Not if it's placed well. The vane can sweep or be set to send the air along the ceiling, and we position units so beds, sofas and desks aren't in the stream.
How loud is the part outside?
Typically 45 to 55 dB at a metre - about a quiet conversation. We site it away from bedroom windows, yours and the neighbours'.
Do I need planning permission?
It depends on the property and where the outdoor unit goes. Listed buildings, conservation areas, flats and front-facing walls can all be different. We'll talk it through at the survey and point you to your council where it's needed.
Can you fix a system somebody else fitted?
Usually, yes. Send us the make and model from the label on the side or underneath of the indoor unit, plus any error code it's showing.
How often does it need a service?
Once a year in most homes; every six months in busy offices, salons, kitchens and dusty spaces. The servicing page has the detail.