Privacy: Privacy notice
What we collect when you get in touch or we work for you, why, who else sees it, how long we keep it and your rights. Effective 29 October 2026.
Who we are
This website is run by PRIMEAIRCONDITIONING LTD, trading as Prime Air Conditioning, registered in England and Wales, company no. 13236213, registered office 23a The Precinct, London Road, Waterlooville, Hampshire, PO7 7DT. We are the controller of the personal information described here: we decide why and how it is used.
To ask about your information, use our enquiry form or write to us at our registered office.
What we collect
When you send an enquiry we receive what you type into the form: your name, postcode, phone number and/or email address, how you'd like us to reply, and the details of the job - for example the kind of system, the number of rooms, the fault or error code, the make and model, and any message. If you tell us it's for a business we also receive the company name, the type and size of site, when you need the work, the best times for a visit, any existing equipment, whether you want a maintenance plan quoted and whether it's urgent.
When we survey, quote or do the work we also record the address, notes and photos of the rooms and equipment, what we fit or repair, and payment and invoice details.
When you visit the site the server that hosts it keeps short-term technical logs (IP address, time, page requested, browser type), including when the enquiry form is sent, to keep it secure and working.
We don't ask for, and you shouldn't send, payment card details through the form.
Cookies and tracking
This website doesn't use cookies, analytics, advertising trackers or social media widgets, and its fonts are served from our own server. See our cookies statement.
Why we use it
| What we use it for | Lawful basis |
|---|---|
| Replying to your enquiry, arranging a survey or visit and preparing a quote | Taking steps at your request before a contract. For enquiries from businesses, our legitimate interest in responding to them. |
| Doing the work, invoicing it and looking after it afterwards | Performing our contract with you |
| Keeping F-Gas, tax and business records | Legal obligation |
| Keeping the website and enquiry form secure, and stopping spam and misuse | Our legitimate interest in running a safe website |
We never sell your details, we don't send marketing you haven't asked for, and we don't make decisions about you by automated means.
Who else handles it
- Azury Digital & Tech Solutions Ltd hosts and maintains this website and its enquiry form for us, on servers in London provided by IONOS. They act only on our instructions under a written agreement.
- Our email provider, which delivers enquiries to our inbox and carries the emails we send you.
- The manufacturer of a system we fit, with your agreement, so we can register the warranty. The manufacturer then uses those details under its own privacy notice.
- Anyone the law requires us to tell, such as HMRC.
We don't transfer your details outside the UK.
How long we keep it
| What | How long |
|---|---|
| Enquiries that don't go ahead | Up to 2 years from your enquiry, then deleted automatically |
| Customer and job records | As long as we need them for the work, warranties and our legal and tax obligations (usually 6 years after the work) |
| F-Gas and service records for systems we install or maintain | As long as the F-Gas rules require - at least 5 years |
| Server technical logs | Up to 30 days |
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, restrict how we use it or stop using it. Where you gave it to us for a contract, you can also ask for a copy in a form you can pass to someone else. Some records, such as tax and F-Gas records, we must keep even if you ask us to delete them, and we'll tell you if that applies.
There's normally no charge, and we'll respond within one month. Contact us through the enquiry form, or by post to our registered office.
If you're unhappy with how we've handled your information, please tell us: we'll acknowledge your complaint within 30 days, look into it and tell you the outcome. You can also complain to the Information Commission (the ICO) at ico.org.uk or on 0303 123 1113.
Changes to this notice
If we change how we use your information we'll update this page and the date at the top.